Privacy Policy

This Policy applies when you:

• Use our website update service (including communications, requests, and content you provide); and/or
• Receive support or communications from us related to your website or other services you use from us.

It does not apply to third-party services or platforms that may be integrated with our service, which have their own privacy policies.

When you use our service we may process:

3.1. Identification & contact data

• Your name and email address
• Phone number (if provided)
• Company or organization name
• Language and timezone information

3.2. Communication data

• Messages and requests you send
• Information you provide about your website, services, or account
• Support-related notes created by our team
• Files, images, or documents you share with us

3.3. Technical & usage data

• Communication timestamps
• IP address and browser information
• Internal identifiers (e.g. ticket or case IDs)
• Service usage logs and analytics

We do not intentionally collect special categories of data (e.g. health, religion, political opinions). Please do not send sensitive personal data unless we explicitly ask for it and you understand the risk.

We process your personal data for the following purposes:

1. Providing our service and customer support
   Examples: processing website update requests, troubleshooting issues, explaining features, helping with website configuration.
   Legal basis (GDPR): Performance of a contract or steps prior to entering into a contract (Art. 6(1)(b)), and/or our legitimate interest in providing and improving support (Art. 6(1)(f)).
2. Improving our products and services
   Examples: analysing common support issues, improving documentation, training support staff.
   Legal basis: our legitimate interest in improving and developing our services (Art. 6(1)(f)).
3. Security, fraud prevention, and abuse prevention
   Examples: detecting misuse of our service, preventing spam, protecting our systems.
   Legal basis: our legitimate interests (Art. 6(1)(f)), and in some cases legal obligations (Art. 6(1)(c)).
4. Legal compliance and defending our rights
   Examples: retaining records if required by law, responding to legal requests, enforcing contracts.
   Legal basis: compliance with legal obligations (Art. 6(1)(c)) and our legitimate interest in defending legal claims (Art. 6(1)(f)).

If we ever rely on your consent (Art. 6(1)(a)) for a specific purpose (e.g. optional marketing messages), we will ask you clearly, and you can withdraw that consent at any time.

We may share your personal data with:

1. Service providers (processors)
   We may use third parties to help us deliver and operate our services, such as:
   • Hosting and infrastructure providers
   • Email and communication service providers
   • Analytics and monitoring tools
   • Customer support platforms
   These providers only process data on our behalf and under our instructions.
2. Legal and regulatory authorities
   If required by law or to protect our rights, we may disclose your data to courts, regulators, law enforcement, or other authorized bodies.
3. Business transfers
   If we are involved in a merger, acquisition, or sale of assets, your data may be transferred to the new owner, subject to this Privacy Policy.

We do not sell your personal data to third parties.

We retain personal data only as long as necessary for the purposes described in this Policy, or as required by law.

• Communication and support data: We typically retain this data for up to 3 years after your last interaction with us, unless we have a legal obligation or legitimate interest to retain it longer.
• Account data: If you have an account with us, we retain your data for as long as your account is active, plus a reasonable period afterwards.
• Legal records: We may retain certain data longer if required for legal, tax, or regulatory purposes.

When data is no longer needed, we will delete or anonymize it securely.

Depending on your location (e.g. EEA, UK), you may have the following rights:

• Access: You can request a copy of your personal data.
• Rectification: You can request correction of inaccurate or incomplete data.
• Erasure: You can request deletion of your data (subject to legal obligations).
• Restriction: You can request that we limit how we use your data.
• Data portability: You can request a copy of your data in a structured, commonly used format.
• Object: You can object to processing based on legitimate interests.
• Withdraw consent: If we rely on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at hello@meettend.com. We will respond within the timeframes required by applicable law (typically 30 days).

You also have the right to lodge a complaint with a supervisory authority if you believe we have violated data protection laws.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration.

These measures include encryption, access controls, secure data storage, and regular security assessments. However, no method of transmission or storage is 100% secure. If you have concerns about the security of your data, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this Policy and, where appropriate, by other means (such as email notification).

We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

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Email: hello@meettend.com