User Data Deletion Policy

tend ("we", "us", "our")
Email: hello@meettend.com

We act as the data controller for personal data processed through our service.

This Policy applies to personal data we process when you use our service, including:

• Your name, email address, and phone number;
• Messages, requests, images, files, and other content you send us;
• Support notes related to your requests;
• Technical and usage data (timestamps, message status, internal ticket IDs).

You can request deletion of your personal data by contacting us:

Email
Send an email to hello@meettend.com with the subject line:
Data Deletion Request

Include your email address and any additional details that help us identify your records (e.g. approximate dates, topics of communication).

We may need to verify your identity before processing your request.

When we process a valid deletion request, we will (subject to legal obligations):

• Delete or irreversibly anonymize:
  • Communication history stored in our systems;
  • Internal support notes linked to your account;
  • Ticket IDs or references that can identify you;
  • Files and content you provided to us.

Deletion applies to data we store in our own systems and in systems of our processors (service providers) acting on our behalf.

In some cases, we may need to retain certain data for a limited period even after a deletion request, for example:

• To comply with legal obligations (e.g. accounting, tax, regulatory requirements);
• To establish, exercise, or defend legal claims;
• To prove that we complied with data protection requirements (e.g. logs of your deletion request).

Where we retain data for these reasons, we will restrict its use to those specific purposes and delete it when no longer needed.

We aim to respond to your deletion request within 30 days.

In some cases (e.g. complex requests or high volume) we may need more time; if so, we will inform you and explain why.

Once your data is deleted:

• We will no longer have access to your previous communications and support history;
• We may not be able to refer to past issues or context if you contact us again;
• Any active services or accounts associated with your data may be terminated.

Depending on your location (e.g. EEA, UK), you may have additional rights under data protection law, such as:

• Access to your personal data;
• Rectification (correction) of inaccurate data;
• Restriction of processing;
• Data portability;
• Objection to certain forms of processing.

For more details, please see our Privacy Policy.

If you have questions about this Policy or our data deletion process, contact us:

tend
Email: hello@meettend.com